Guest Expectations in The Hospitality Property Industry

Description

Learn how to step back and analyse your hospitality property objectively.Opening, developing and operating your hotel, resort, inn, bed and breakfast or vacation home is often a work of dedication and passion, so much so that it is easy to get lost in your surroundings.In this book, I will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.How Does Your Property CompareHow to Become Your Own GuestIs Your Hospitality Property AccessibleIs Your Restaurant Meeting Its Potential?How to Get Endless ReferralsNegative Reviews Are Good For BusinessHow to Prepare For When Guests ReturnReopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19.What Will Your Guests Expect Post LockdownWhat Is The Future Of The Hospitality Property IndustryDo you want to see your property as your guest as we move into the future? Then you need to get this book now.

About Gerry MacPherson

Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000’s of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000’s of customers.This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.